TERMS OF SERVICE.

THE SALON

Please check you have selected the correct salon when booking and call us on 01913874395 if you need to make any changes to your reservation. We operate salons in Jesmond (Newcastle), Low Fell (Gateshead), Blaydon (Gateshead) and Chester le Street (County Durham).

BOOKING, REARRANGING OR CANCELLING YOUR APPOINTMENT

We take full payment when booking new appointments so if you have not paid when booking, your appointment will not be in a diary.

Once booked, you can view and manage your appointment online or by calling

If you need to rearrange or cancel your appointment, please let us know at least 24 hours before the appointment start time so we can offer that appointment to somebody else. If you need to rearrange or cancel your appointment within 24 hours of your appointment, we will need to pay for a new appointment.

PRICES

Our prices are quoted based on the estimated time needed to carry out the services. We assume

  1. Your dog is average size for their breed

  2. their coat is in good condition

  3. they are regularly styled

  4. they are comfortable with being bathed and styled.

From time to time we may need to allocate more time to carry out the booked services to a high standard. Once these occasions we may need to charge you more than you are excepting to pay, we will always contact you first.

PRIVACY

For details on how we process your data please view our privacy policy and CCTV policy

Last updated 3rd August 2024