TERMS OF SERVICE.

THE SALON

Please ensure you have selected the correct salon when booking. If you need to make any changes to your reservation, feel free to call us. We operate salons in Hebburn (South Tyneside), Jesmond (Newcastle), Low Fell (Gateshead), Blaydon (Gateshead), and Chester-le-Street (County Durham).

Payment

We require full payment at the time of booking for new appointments. If payment is not received when booking, your appointment will not be confirmed in our diary.

Managing Your Appointment

Once booked, you can view and manage your appointment online or by calling us on

Rearranging or Cancelling

If you need to rearrange or cancel your appointment, please notify us at least 24 hours before the start time. This allows us to offer the slot to someone else. If changes are made within 24 hours of your appointment, you will need to pay for a new appointment.

Prices

All quoted prices assume your dog is:

• Average-sized for their breed.

• Regularly groomed and free from matted fur.

• In good coat condition.

• Comfortable and of good temperament during grooming.

If the appointment takes longer than expected due to these factors, additional charges may apply on the day.

Anxious Dogs

We understand that some dogs may experience grooming anxiety. Visit mydogbarber.com/anxiety to learn more about how we can help.

PRIVACY

For information about how we process your data, please view our privacy notice at mydogbarber.com/privacy-notice.

Last updated 2nd January 2025