Privacy Notice for My Dog Barber Salons

Effective Date: 1st January 2024

Your Privacy Matters

We are committed to safeguarding your personal information and ensuring transparency about how we use it. This privacy notice explains how we collect, store, and protect your data in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

My Dog Barber is a trading name of My Dog Barber Limited, My Dog Barber (LF) Limited, My Dog Barber (CLS) Limited and My Dog Barber (Jesmond) Limited

Head office, My Dog Barber, 31-35 Station Road, Hebburn. NE31 1LA

woof@mydogbarber.com

01914310838

For data protection enquiries, please contact us at woof@mydogbarber.com

2. What Information We Collect

We collect personal information when you:

  • Book an appointment

  • Enquire about our services

  • Subscribe to newsletters

  • Provide feedback or leave a review

  • Visit our premises where CCTV is in operation

The data we collect includes:

  • Your name

  • Contact details (email, phone number, address)

  • Your dog’s details (name, breed, health information)

  • Payment information

  • CCTV recordings (images and video footage)

  • Communication preferences

3. How We Use Your Information

We use your personal data to:

  • Manage and confirm bookings

  • Deliver grooming services tailored to your dog’s needs

  • Send appointment reminders and updates

  • Handle payments securely

  • Respond to your queries and feedback

  • Maintain the safety and security of our premises (CCTV recordings)

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (e.g., providing grooming services)

  • Legal obligations (e.g., financial record-keeping)

  • Legitimate interests (e.g., ensuring safety through CCTV and improving services)

  • Your consent (e.g., marketing communications, where applicable)

5. CCTV Use

CCTV is in operation at our premises for the purposes of:

  • Ensuring the safety and security of customers, staff, and property

  • Assisting in the prevention and detection of crime

Storage and Access:

CCTV recordings are securely stored and accessed only by authorised personnel. We retain footage for a maximum of 30 days, unless required for an ongoing investigation.

6. How We Protect Your Data

We employ robust technical and organisational measures to protect your personal data, including secure systems, access controls, and encryption.

7. Data Sharing

We do not sell your information. However, we may share your data with:

  • Payment processing providers

  • IT and service providers assisting us with operations (e.g., booking systems)

  • Regulators, law enforcement, or authorities, as required by law

  • Law enforcement or insurers in connection with CCTV footage, where applicable

8. Retention Periods

We retain your personal data only as long as necessary to fulfil the purposes outlined in this notice or comply with legal requirements. CCTV footage is retained for 30 days, unless required for legal or security purposes.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request data deletion (where legally permissible)

  • Object to data processing for specific purposes

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at woof@mydogbarber.com.

10. Updates to This Privacy Notice

We may update this notice from time to time. The latest version will always be available on our website or in-salon.